What are partial payments and how do I handle them?

Partial payments occur when you have made changes to your inventory and it wasn't synced with Smart Online Order. This could have happened when you recently made a change to an item or a modifier or even changed your tax rate. 

This happens when someone changes the price or deletes an item in the the Clover inventory app but didn’t sync it to the website. 

When there are two different prices, for example.

Pepsi was 1.00 on both Clover and on the Website. 
Then someone changed it to 1.05 on Clover - or deletes the item.
This will still show as 1.00 on website. Therefore it will show as partial payment - showing the customer owes 5 cents. - or it will show the missing item 

Do the following to get the prices and items the same on both Clover and on website so you no longer receive partial payments and missing items 

Whenever you change prices on your Clover for any particular location, simply do a manual sync or clean inventory as shown in the video. Then Also, do clean inventory. 

https://youtu.be/W0BIq5u-TDI

Go to Clover Orders, settings, import items, then select manual sync.

Note: Perform the manual sync in this order. Update modifiers, Update categories, Update all items – Please make sure to wait once everything is updated. Then do a clean inventory if you feel that you have deleted items from the inventory app.


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